We Take Pride in Exceeding Your Expectations

Our highly skilled Professional Services team leverages strong product knowledge and deep supply chain and manufacturing operations experience to help you maximize the value of your RapidResponse investment through a number of services.

Services Offered

Training Services — a wide range of courses, offered as dedicated, onsite sessions or in an instructor-led, web-based E-Learning format. Please see our training section for all of our training options.

Post Deployment Check-Ups — short engagements to evaluate your use of RapidResponse and provide you with an assessment of what you are doing well and where you could achieve additional benefits.

Other Services Options — Partner programs with trained consultants who can contribute to your success in multiple ways. Please see our partner page for more details.

Deployment Services — focused on getting you up and running with RapidResponse quickly so you can begin realizing immediate business benefits. Learn more about our deployment methodology.

Consulting Services — a variety of services including project management, architecture, solution (functional) and integration (technical) consulting services, offered either on an individual or term basis.

Upgrade Services — assisting you in the technical aspects of the upgrade, and in educating your internal deployment team on new functionality that may enhance your use of RapidResponse.

Delivering Value… Fast!

Why we can deliver value in less than six months

Unique deployment methodology
The proven, rapid deployment methodology used by Kinaxis is based on standard project management approaches and extensive know-how gained from deploying RapidResponse in global manufacturing organizations around the world. Learn more about our deployment methodology and the five key stages that are present in all implementations.
Digestible deployment scope
Our approach is to look at the deployment of RapidResponse as a roadmap. RapidResponse can solve many business problems in different functional areas; we coach our customers to address these through a deployment roadmap in digestible phases. We recommend choosing the scope for a phase by what can be realistically accomplished in 3-6 months. We deliver that value and then build on that with the next phase.
Dedicated team of subject matter experts
Our Professional Services team has vast experience and knowledge implementing supply chain solutions for some of the world's largest companies. Members of our Services team have, on average, more than 10 years of manufacturing operations and supply chain planning experience. We consistently receive feedback from our customers that the level of dedication and know-how of our team is something they have never experienced before.
Configured standard resources aligned with a selective personalization strategy
RapidResponse is extremely configurable to accommodate different needs, yet requires no custom coding. With RapidResponse, you can personalize standard product features to meet your unique requirements, while avoiding the very real costs and pains associated with building, maintaining and upgrading a customized product. Our Professional Services team is well versed in understanding your business requirements and making recommendations about how RapidResponse can best address those needs.
Strong project management leadership
Our project managers maintain strong control over all aspects of the project. In fact, our projects typically complete within 90-95% of budget.