Kinaxis Solution Assurance

Mitigating risk and assuring RapidResponse deployment success

Kinaxis® Solution Assurance focuses on helping you realize the full potential of your supply chain transformation and investment in Kinaxis RapidResponse®. Offered as a turnkey service, it brings together a full range of expert resources and deep best practice knowledge from across our organization to make sure your RapidResponse deployment is a success.

Staffed by highly skilled members of our Research and Development (R&D), Center of Excellence (COE) and Delivery Management Office (DMO) teams, Kinaxis Solution Assurance gives you access to the best mix of proven Kinaxis resources to support your deployment. We apply scalable solution design best practices to ensure solution performance, anticipate and mitigate risks and assure successful business outcomes. With RapidResponse, revolutionizing your organization’s supply chain planning is possible, and we’re here to help.

Key Elements

Kinaxis Solution Assurance includes:

Professional Services Design Assurance - Kinaxis

Design assurance

  • The COE team performs an independent review of the proposed solution design and recommends changes to mitigate potential issues. They’ll also perform a solution review prior to go-live.
  • The R&D team assesses your solution’s performance baseline using standard techniques to highlight potential risks, provides an action plan to address improvement areas and reassesses once the project team has taken corrective measures.
  • Ongoing solution design and performance baseline support is provided.

Professional Services Delivery Assurance - Kinaxis

Delivery assurance

  • Kinaxis experts offer ongoing critical solution support to resolve any high priority, in-depth issues.
  • The DMO team provides delivery support, including coordinating all necessary activities and Kinaxis resources required to conduct gate reviews.

HOW YOU’LL BENEFIT

With Kinaxis Solution Assurance, you’ll receive:

  • Full access to expert resources from across Kinaxis (COE, R&D, DMO, IT Support and Product Management)
  • Proven deployment methodology to assess and mitigate risks related to project delivery and solution design
  • Confidence in achieving desired outcomes from RapidResponse
  • Seamless transition from your RapidResponse deployment team to Kinaxis hosting and support

At Kinaxis, you’re our top priority! We believe when you succeed, we succeed. With Kinaxis Solution Assurance we make sure your RapidResponse deployment goes smoothly so you get the most out of your investment.

To learn more about Kinaxis Solution Assurance, please contact Professional Services.