customer services overview

Dedicated to your Supply Chain Success

Kinaxis™ is dedicated to helping you achieve and maintain competitive advantage by providing the highest quality customer service available. Our highly skilled staff are here to ensure the success of every RapidResponse™ implementation by answering day-to-day operational questions or helping you find ways to leverage your RapidResponse investment, ensuring your unique supply chain management (SCM) challenges are addressed.

Kinaxis offers a wide range of customer services that ensure your Response Management success:

• Deployment services accelerate your project rollout and ensure that your Response Management implementation addresses your unique supply chain management issues.
• Technical support is provided by an experienced team that understands manufacturing and real-world applications.
• Customer training and education, delivered in virtual classrooms or onsite, ensure the successful implementation of Response Management capabilities across your organization.
• Consulting services help you optimize your RapidResponse implementations with custom applications and configurations.

Customer Satisfaction

Kinaxis is dedicated to ensuring total customer satisfaction. Our commitment to quality extends beyond our award-winning products, and includes a host of customer services that can help you succeed in achieving your business goals.

Kinaxis invites your ideas and comments on our products and services. To that end, we are providing a number of mechanisms where you can let us know how we're doing and how we can serve you better.

Please forward your comments to customersatisfaction@kinaxis.com.

Customer Center

Kinaxis also offers 24x7 support through a secure, always-on Customer Center site.

Kinaxis Online Community

All Kinaxis customers are encouraged to join the Kinaxis Online Community which features hearty discussions on RapidResponse tips, tricks and best practices; innovative ways of using RapidResponse to solve multiple business challenges; the value that various types of users/departments gain from the product; how to quantify results gained for communication to corporate executives; and online networking with other users in similar and different industries. Register today!