customer services support

Comprehensive Support for your Response Management Success

When you do business with Kinaxis™ you're not only getting award-winning Response Management capabilities, but peace of mind through a comprehensive set of support services. You can be assured that all of your support needs will be met—from initial implementation through mature day-to-day use.

Customer Support

The Kinaxis Customer Support team understands manufacturing and manufacturing systems, and is experienced in applying RapidResponse™ to real-world business scenarios. Areas of expertise include data extraction and mapping issues, technical software compatibility, coordination of integration and product implementation and training.

Customer Center Web Site

As a Kinaxis customer your password and user ID give you complete access to our always on Customer Center. Complete with a knowledge base, the means to log an incident and information on our maintenance and support program, this site provides you with tools to make your organization more self-sufficient. Best of all, you can access the site anywhere, anytime—all you need is an Internet connection.

Online Community User Forum

As a Kinaxis customer, you'll have access to our Online Community User Forum along with other RapidResponse users from within your industry and others. This forum provides an ideal opportunity to learn and share best practices, communicate product ideas to Kinaxis staff and learn how to solve problems. And, you can access the site anywhere, anytime through your internet connection.

 
For more information about maintenance and support, contact us by email: support@kinaxis.com