customer services training
RapidResponse for Manufacturing courses

• RapidResponse 9.2
• RapidResponse 9.0

RapidResponse user courses

Introduction to RapidResponse for Manufacturing 9.2

This course introduces RapidResponse for Manufacturing and explains how it can be used to solve Response Management issues related to manufacturing. Attendees learn how to:

• Navigate in the RapidResponse workspace
• View data using workbooks and worksheets
• Use RapidResponse Message Center
• Print
• Export data for use in other applications such as Microsoft Excel
• Change user options
• Search for data

The Introduction to RapidResponse is available in a pre-recorded e-Learning format. The recordings combine a slide presentation, video demonstrations, and audio of the instructor's explanations. In addition to following the video recording, participants can perform training exercises on a training version of RapidResponse. By doing the exercises, participants can enhance their learning experience.

Duration: 2.5 hours
Instructor-led Classroom: Not available / e-Learning: No Charge

RapidResponse Visibility and Alerting

This course covers how to use RapidResponse to:

• Use scorecards to understand the state of the data
• Monitor and export data
• Automate reports
• View part information
• Create static-value filters
• Create scorecards to compare metric results between scenarios and against targets
• Compare scenarios within worksheets
• Monitor scorecard results
• Change user options

Prerequisites: Introduction to RapidResponse

Duration: 0.5 days
Instructor-led Classroom: $445.00 / e-Learning: $270.00

RapidResponse Simulation and Collaboration

This course covers how to use RapidResponse to:

• Understand scenarios and their properties
• Change data by inserting or deleting records
• Import data from text files and Microsoft Excel
• Track data changes
• Split orders
• Edit crosstab data
• Compare scenarios using scorecards
• Participate in a collaboration exercise
• Initiate a collaboration with other users to solve business problems
• Use RapidResponse Message Center in collaboration exercises

Prerequisites: Introduction to RapidResponse and RapidResponse Visibility and Alerting

Duration: 1.5 days
Instructor-led Classroom: $1,335.00 / e-Learning: $810.00

Response Management courses

Managing Supply and Supply changes

This course covers how to use RapidResponse to view supply information and analyze the impact of supply disruptions using the Planning Sheet workbook. Also discussed is the linkage between the Planning Sheet and Part Properties workbooks.

Duration: 0.5 days
Instructor-led classroom: $445.00 / e-Learning: $270.00

Managing Demand and Demand changes

This course covers how to use RapidResponse to analyze demand information and the impact of demand changes using the Order Fulfillment workbook.

Duration: 0.5 days
Instructor-led classroom: $445.00 / e-Learning: $270.00

Managing Inventory

This course covers how to investigate inventory anomalies and identifying excess inventory and shortages using the Inventory Analysis workbook. It also demonstrates how to use alerts to monitor inventory changes and scorecards to measure inventory targets.

Duration: 0.5 days
Instructor-led classroom: $445.00 / e-Learning: $270.00

Managing Bills of Material

This course covers how to view part properties, understand how to use the BOM Analysis workbook and analyze changes such as an increase in a component's lead-time. This course also covers how to set up and understand the results of a BOM compare and creating and using BOM filters.

Duration: 0.5 days
Instructor-led classroom: $445.00 / e-Learning: $270.00

Managing Outsourced Manufacturing

This course covers how to address the various business challenges related to outsourced manufacturing. In this course, participants step through the task flows used to solve business challenges related to outsourced manufacturing. As well, participants learn about using scenario perspectives, and comparing contract manufacturer's and brand owner's bills of material.

Duration: 1 day
Instructor-led classroom: $890.00 / e-Learning: $540.00

Using Kanban Manager

This course covers how to use the Kanban Manager feature to view kanban details and calculate new recommendations for either the number of bins or bin quantity associated with a kanban system. For example, you might want to calculate new bin recommendations in response to a demand change. This can help prevent unfavorable inventory conditions that might arise from not periodically reviewing kanban bin sizing.

Duration: 0.5 days
Instructor-led classroom: $445.00 / e-Learning: $270.00

Introduction to Managing Constraints

This course covers how to use the RapidResponse resources to view constraints and analyze the impact of constraint changes. As well, this course explains how to analyze the impact of an increase or decrease in demand when employing constraints.

Duration: 0.5 days
Instructor-led classroom: $445.00 / e-Learning: $270.00

Managing Cost Changes

This course covers how to use the Financial Analysis workbook to analyze cost changes (for example, the impact of supplier's price increase) and how to understand the BOM Analysis workbook from a cost perspective.

Duration: 0.5 days
Instructor-led classroom: $445.00 / e-Learning: $270.00

Using RapidResponse Engineering Change Manager

This course covers how to use the Engineering Change Manager application to determine the optimal time to phase in an engineering change

Duration: 1 day
Instructor-led classroom: $890.00 / e-Learning: $540.00

Using Clear to Build

This course covers how production planners use the Clear to Build workbook to review production orders to determine what they can build immediately and what needs to wait. The Clear to Build workbook can also be used to change order properties.

Duration: 0.5 days
Instructor-led classroom: $445.00 / e-Learning: $270.00

Authoring resource courses

RapidResponse Data Model

This course provides participants with an overview of the database design concepts used in the RapidResponse data model. Participants learn how data is organized, table and field types, and receive a hierarchical representation of primary tables in RapidResponse. In addition, users also learn about input, calculated, and control tables, along with their intended uses, and understand which tables and fields to use when designing workbooks.

Prerequisites: Introduction to RapidResponse

Duration: 0.5 days
Instructor-led Classroom: $445.00 / e-Learning: $270.00

RapidResponse Authoring - Fundamentals

This course covers how to create simple filters, workbooks, and worksheets and use the RapidResponse Query Language to leverage the power of RapidResponse. This course also teaches how to create simple, compound, and conditional expressions. Users also learn how to create set expressions so they can use fields from tables that have a many-to-one relationship. After attending this course, participants will understand the RapidResponse workbook development process and leave with a worksheet design template and the required skills to be successful at authoring RapidResponse resources.

Note: This course was previously titled RapidResponse Author I

Prerequisites: Introduction to RapidResponse and RapidResponse Data Model.

Duration: 2 days
Instructor-led Classroom: $1,780.00 / e-Learning: $1,080.00

RapidResponse Collaboration Setup

This course teaches participants how to setup groups and assign group members the responsibility for data. Participants will also learn to use the predefined responsibility workbooks included with RapidResponse and create new collaboration workbooks.

Prerequisites: Introduction to RapidResponse , RapidResponse Data Model, and RapidResponse Authoring - Fundamentals.

Duration: 0.5 days
Instructor-led Classroom: $445.00 / e-Learning: $270.00

RapidResponse Authoring - Advanced

This course leverages the information learned in the RapidResponse Authoring - Fundamentals course and covers how to create more advanced workbooks, worksheets, and filters using the Rapid Response Query Language. This course also teaches how to design macros and define profile variables. Upon completion of this course, participants will also be able to create metric workbooks.

Prerequisites: Introduction to RapidResponse , RapidResponse Data Model, and RapidResponse Authoring - Fundamentals

Note: This course was previously titled RapidResponse Author II

Duration: 1 day
Instructor-led Classroom: $890.00 / e-Learning: $540.00

RapidResponse Authoring - Composite Worksheets and Inserts

This course teaches participants how to create worksheets based on multiple data tables (composite worksheets), create editable crosstab worksheets and insert dialog boxes.

Prerequisites: Introduction to RapidResponse , RapidResponse Data Model, and RapidResponse Authoring - Fundamentals

Duration: 1 day
Instructor-led Classroom: $890.00 / e-Learning: $540.00

Administration courses

RapidResponse User Administration

This course is targeted at administrators who are responsible for the daily user management of RapidResponse. Typically, this type of administrator is a member of a company's IT Help Desk or a Rapid Response "power user". The course teaches how to manage user accounts and predefined resources such as workbooks, and set up RapidResponse Message Center, the alert service, and collaboration tools. Course participants also learn how to grant permissions to tools and resources, monitor system usage, specify user system settings, stop data queries, and disconnect users.

Prerequisites: Introduction to RapidResponse

Duration: 0.5 days
Instructor-led Classroom: $445.00 / e-Learning: $270.00

RapidResponse System Administration

This half-day course is targeted at RapidResponse administrators who are responsible for the deployment and maintenance of the overall RapidResponse system. This course outlines the responsibilities of RapidResponse system administrators and provides an overview of the Rapid Response architecture and data flow. Course participants learn about Rapid Response data management, system backup, log files and system notifications, and system configuration.

Prerequisites: Introduction to RapidResponse

Duration: 0.5 days
Instructor-led Classroom: $445.00 / e-Learning: $270.00

RapidResponse Data Administration

This course is targeted at RapidResponse administrators who are responsible for all aspects of bringing data into RapidResponse from their own enterprise systems, customers, and suppliers. Participants will learn troubleshooting techniques, how to add new sites, manage RapidResponse on a daily basis, schedule tasks, persist system of record data, and customize the RapidResponse data model.

Prerequisites: Introduction to RapidResponse

Note: This course was previously titled RapidResponse Integration Administration

Discount: As this is a first customer run of the course, a discount has been applied to the registration cost.

Duration: 1.5 days
Instructor-led Classroom: $1,335.00 / e-Learning: $810.00

RapidResponse Data Publishing

This course is targeted at contract manufacturers who are sharing data with brand owners (sometimes called OEMs). This course explains how to set up RapidResponse to publish data to RapidResponse subscribers and how to set up and install the RapidResponse data transfer client.

Prerequisites: Introduction to RapidResponse

Duration: 0.5 days
Instructor-led Classroom: $445.00 / e-Learning: $270.00

RapidResponse Data Subscribing

This course is targeted at administrators responsible for bringing in data from outside sources such as customers, suppliers, and contract manufacturers. This course explains how to bring in data from other companies that use RapidResponse and companies that do not.

Duration: 0.5 days
Instructor-led Classroom: $445.00 / e-Learning: $270.00

Developer courses

RapidResponse OpenAPI

This two-day course is designed to train developers in the use of the RapidResponse OpenAPI to extend and customize RapidResponse. RapidResponse OpenAPI is a set of registered Microsoft COM objects used to programmatically access the RapidResponse Server. Custom applications can use RapidResponse OpenAPI to retrieve data from RapidResponse Server. Prerequisites: Introduction to RapidResponse and the RapidResponse authoring courses.

Note: This course is only delivered in classroom at the Kinaxis training center in Ottawa, Canada.

Duration: 2 days
Instructor-led Classroom: $1,775.00 / e-Learning: Not available

RapidResponse user courses

Introduction to RapidResponse 9

This course introduces RapidResponse and explains how it can be used to solve Response Management issues. Attendees learn how to:

• Navigate in the RapidResponse workspace
• View data using workbooks and worksheets
• Use RapidResponse Message Center
• Print
• Export data for use in other applications such as Microsoft Excel
• Change user options
• Search for data

The Introduction to RapidResponse is available in a pre-recorded e-Learning format. The recordings combine a slide presentation, video demonstrations, and audio of the instructor's explanations. In addition to following the video recording, participants can perform training exercises on a training version of RapidResponse. By doing the exercises, participants can enhance their learning experience.

Duration: 2.5 hours
Instructor-led Classroom: Not available / e-Learning: No Charge

RapidResponse Visibility and Alerting

This course covers how to use RapidResponse to:

• Use scorecards to understand the state of the data
• Monitor data
• Automate reports
• View part information
• Create static-value filters
• Create scorecards to compare metric results between scenarios and against targets
• Monitor scorecard results
• Change user options

Prerequisites: Introduction to RapidResponse

Duration: 0.5 days
Instructor-led Classroom: $445.00 / e-Learning: $270.00

RapidResponse Simulation and Collaboration

This course covers how to use RapidResponse to:

• Understand scenarios and their properties
• Change data by inserting or deleting records
• Import data
• Track data changes
• Compare scenarios using scorecards
• Participate in a collaboration exercise
• Initiate a collaboration with other users to solve business problems
• Use RapidResponse Message Center in collaboration exercises

Prerequisites: Introduction to RapidResponse and RapidResponse Visibility and Alerting

Duration: 1 day
Instructor-led Classroom: $890.00 / e-Learning: $540.00

Response Management courses

Managing Supply and Supply changes

This course covers how to use RapidResponse to view supply information and analyze the impact of supply disruptions using the Planning Sheet workbook. Also discussed is the linkage between the Planning Sheet and Part Properties workbooks.

Duration: 0.5 days
Instructor-led classroom: $445.00 / e-Learning: $270.00

Managing Demand and Demand changes

This course covers how to use RapidResponse to analyze demand information and the impact of demand changes using the Order Fulfillment workbook.

Duration: 0.5 days
Instructor-led Classroom: $445.00 / e-Learning: $270.00

Managing Inventory

This course covers how to investigate inventory anomalies and identifying excess inventory and shortages using the Inventory Analysis workbook. It also demonstrates how to use alerts to monitor inventory changes and scorecards to measure inventory targets.

Duration: 0.5 days
Instructor-led Classroom: $445.00 / e-Learning: $270.00

Managing Bills of Material

This course covers how to view part properties, understand how to use the BOM Analysis workbook and analyze changes such as an increase in a component's lead-time. This course also covers how to set up and understand the results of a BOM compare and creating and using BOM filters.

Duration: 0.5 days
Instructor-led Classroom: $445.00 / e-Learning: $270.00

Managing Outsourced Manufacturing

This course covers how to address the various business challenges related to outsourced manufacturing. In this course, participants step through the task flows used to solve business challenges related to outsourced manufacturing. As well, participants learn about using scenario perspectives, and comparing contract manufacturer's and brand owner's bills of material.

Duration: 1 day
Instructor-led Classroom: $890.00 / e-Learning: $540.00

Using Kanban Manager

This course covers how to use the Kanban Manager feature to view kanban details and calculate new recommendations for either the number of bins or bin quantity associated with a kanban system. For example, you might want to calculate new bin recommendations in response to a demand change. This can help prevent unfavorable inventory conditions that might arise from not periodically reviewing kanban bin sizing.

Duration: 0.5 days
Instructor-led Classroom: $445.00 / e-Learning: $270.00

Introduction to Managing Constraints

This course covers how to use the RapidResponse resources to view constraints and analyze the impact of constraint changes. As well, this course explains how to analyze the impact of an increase or decrease in demand when employing constraints.

Duration: 0.5 days
Instructor-led Classroom: $445.00 / e-Learning: $270.00

Managing Cost Changes

This course covers how to use the Financial Analysis workbook to analyze cost changes (for example, the impact of supplier's price increase) and how to understand the BOM Analysis workbook from a cost perspective.

Duration: 0.5 days
Instructor-led Classroom: $445.00 / e-Learning: $270.00

Using RapidResponse Engineering Change Manager

This course covers how to use the Engineering Change Manager application to determine the optimal time to phase in an engineering change

Duration: 1 day
Instructor-led Classroom: $890.00 / e-Learning: $540.00

Using Clear to Build

This course covers how production planners use the Clear to Build workbook to review production orders to determine what they can build immediately and what needs to wait. The Clear to Build workbook can also be used to change order properties.

Duration: 0.5 days
Instructor-led Classroom: $445.00 / e-Learning: $270.00

Authoring resource courses

RapidResponse Data Model

This course provides participants with an overview of the database design concepts used in the RapidResponse data model. Participants learn how data is organized, table and field types, and receive a hierarchical representation of primary tables in RapidResponse. In addition, users also learn about input, calculated, and control tables, along with their intended uses, and understand which tables and fields to use when designing workbooks.

Prerequisites: Introduction to RapidResponse

Duration: 0.5 days
Instructor-led Classroom: $445.00 / e-Learning: $270.00

RapidResponse Author I

This course covers how to create simple filters, workbooks, and worksheets and use the RapidResponse Query Language to leverage the power of RapidResponse. This course also teaches how to create simple, compound, and conditional expressions. Users also learn how to create set expressions so they can use fields from tables that have a many-to-one relationship. After attending this course, participants will understand the RapidResponse workbook development process and leave with a worksheet design template and the required skills to be successful at authoring RapidResponse resources.

Prerequisites: Introduction to RapidResponse and RapidResponse Data Model.

Duration: 2 days
Instructor-led Classroom: $1,080.00 / e-Learning: $1,075.00

RapidResponse Author II

This course leverages the information learned in the RapidResponse Author I course and covers how to create more advanced workbooks, worksheets, and filters using the Rapid Response Query Language. This course also teaches how to design macros and define profile variables. Upon completion of this course, participants will also be able to create crosstab workbooks, metric workbooks, and insert dialog boxes.

Prerequisites: Introduction to RapidResponse, RapidResponse Data Model, and RapidResponse Author I.

Duration: 1 day
Instructor-led Classroom: $890.00 / e-Learning: $540.00

RapidResponse Collaboration Setup

This course teaches participants how to setup groups and assign group members the responsibility for data. Participants will also learn to use the predefined responsibility workbooks included with RapidResponse and create new collaboration workbooks.

Prerequisites: Introduction to RapidResponse, RapidResponse Data Model, and RapidResponse Author I.

Duration: 0.5 days
Instructor-led Classroom: $445.00 / e-Learning: $270.00

Administration courses

RapidResponse User Administration

This course is targeted at administrators who are responsible for the daily management of RapidResponse. Typically, this type of administrator is a member of a company's IT Help Desk or a Rapid Response "power user". The course teaches how to manage user accounts and predefined resources such as workbooks, and set up RapidResponse Message Center, the alert service, and collaboration tools. Course participants also learn how to grant permissions to tools and resources, monitor system usage, specify user system settings, stop data queries, and disconnect users.

Prerequisites: Introduction to RapidResponse

Duration: 0.5 days
Instructor-led Classroom: $445.00 / e-Learning: $270.00

On-Demand RapidResponse Data Administration

This course is targeted at administrators of the On-Demand RapidResponse service. It explains the process of transferring enterprise data to the RapidResponse Data Center and how to create a data extract programs. This course also discusses logging information, data tolerance settings, and RapidResponse Integration Center.

Prerequisites: Introduction to RapidResponse

Duration: 0.5 days
Instructor-led Classroom: $445.00 / e-Learning: $270.00

On-Premises RapidResponse System Administration

This half-day course is targeted at On-Premises RapidResponse administrators who are responsible for the deployment and maintenance of the overall RapidResponse system. This course outlines the responsibilities of RapidResponse system administrators and provides an overview of the Rapid Response architecture and data flow. Course participants learn about Rapid Response data management, system backup, log files and system notifications, and system configuration. This course also explains how to use RapidResponse Integration Center to manage custom tables and fields, modify import table data mapping, and configure data persistence.

Prerequisites: Introduction to RapidResponse

Duration: 0.5 days
Instructor-led Classroom: $445.00 / e-Learning: $270.00

RapidResponse Data Publishing

This course is targeted at contract manufacturers who are sharing data with brand owners (sometimes called OEMs). This course explains how to set up RapidResponse to publish data to RapidResponse subscribers and how to set up and install the RapidResponse data transfer client.

Prerequisites: Introduction to RapidResponse

Duration: 0.5 days
Instructor-led Classroom: $445.00 / e-Learning: $270.00

RapidResponse Integration Administration

This course is targeted at administrators responsible for the data that is brought into RapidResponse. This course explains how to use RapidResponse Integration Center to customize the data model, change the import table mapping and configure data persistence.

Prerequisites: Introduction to RapidResponse and another applicable Administration course

Duration: 0.5 days
Instructor-led Classroom: $445.00 / e-Learning: $270.00

RapidResponse Data Subscribing

This course is targeted at administrators responsible for bringing in data from outside sources such as customers, suppliers, and contract manufacturers. This course explains how to bring in data from other companies that use RapidResponse and companies that do not.

Duration: 0.5 days
Instructor-led Classroom: $445.00 / e-Learning: $270.00

Developer courses

RapidResponse OpenAPI

This two-day course is designed to train developers in the use of the RapidResponse OpenAPI to extend and customize RapidResponse. RapidResponse OpenAPI is a set of registered Microsoft COM objects used to programmatically access the RapidResponse Server. Custom applications can use RapidResponse OpenAPI to retrieve data from RapidResponse Server.

Prerequisites: Introduction to RapidResponse and the RapidResponse authoring courses.

Note: This course is only delivered in classroom at the Kinaxis training center in Ottawa, Canada.

Duration: 2 days
Instructor-led Classroom: $1,775.00 / e-Learning: Not available