customer services training course selector

The following tables provide information about which RapidResponse™ courses to take depending on your role in your company.

• RapidResponse course selector
• RapidResponse user roles

RapidResponse course selector

RapidResponse User Roles

Kinaxis recognizes that users in different job roles need to learn different aspects of RapidResponse tools and applications. Our training department uses the following user roles to help guide students to the courses that are more relevant to make each user successful.

• Casual users — Casual users are information consumers such as functional managers, suppliers, and customers. They view, analyze, and print active reports and scorecards that have been defined and created for them. They can restrict the results (records) they see through the use of the search function and published filters.
• General users — General users are internal front-line knowledge workers such as material planners, buyers, master schedulers, inventory managers, customer service representatives, business analysts, and product engineers. They may also be trusted suppliers and customers. General users typically utilize existing RapidResponse resources to gain visibility, perform what-if analysis to resolve issues, and build simple queries to focus on variances and exceptions. They may also create static filters, scorecards, alerts, and task flows for their own use.
• Power users — Power users are internal front-line knowledge workers that modify or create resources for visibility, ad-hoc analyses, or new response processes for their own usage or for publication to others. Power users leverage their understanding of the RapidResponse data model and analytics, advanced reporting and analysis knowledge, and resource creation principles and techniques to modify or create new workbooks, filters, metrics, scorecards, alerts, and task flows.
• System administrators — System administrators typically manage the technical deployment of their company's RapidResponse applications and are responsible for global RapidResponse system settings and configuration. The responsibilities differ between On-Premises RapidResponse and the On-Demand RapidResponse service. Depending on their responsibilities, it is expected that RapidResponse system administrators have hardware IT analyst or network administrator skills and understands the network environment including mail server environment.
• Data administrators — Data Administrators are primarily responsible for bringing data (in text files and Microsoft Excel® files) into the RapidResponse database. They possess knowledge of the enterprise data model and programming interfaces and might develop data extraction programs. Data administrators are also responsible for configuring how RapidResponse analytics perform calculations, customizing the data model, creating and managing sites, monitoring the data import and update processes, and publishing data to RapidResponse subscribers. On-Demand RapidResponse data administrators perform many tasks in their RapidResponse test environments. In test environments, On-Demand RapidResponse data administrators have the same tools and functionality as On-Premises RapidResponse administrators.
• User administrators — User administrators are typically part of an IT Help Desk and manage the company's RapidResponse groups and user accounts, grant access to workbooks and scenarios, define and create task flows and track data changes.
• Developers — Developers use the Application Programming Interface (OpenAPI) and Connection Services to create custom response applications, automate response processes, and connect RapidResponse to other systems.