Dedicated To Our Customers' Supply Chain Success

We Take Pride in Exceeding Your Expectations

Kinaxis is dedicated to providing the highest quality customer service available. Our highly skilled experts are here to ensure the success of your RapidResponse implementation and to find ways to continuously leverage RapidResponse® for your unique and ever-evolving supply chain management (SCM) challenges.

For whichever supply chain planning process you are choosing to implement RapidResponse, Kinaxis has done it all. We’ve been helping industry leaders solve their business challenges for almost 30 years.

Our Mission

  • Develop trusted relationships with the companies we partner with.
  • Share valuable insight and best practice experiences in delivering solutions that transform the way our customers manage their businesses.
  • Produce value in as little as 120 days.

Jabil - Kinaxis as a Partner

Lockheed Martin - Getting to the Heart of Business Requirements

Varian (now Applied Materials) - Responsive to Needs

Ferrari Research- Kinaxis as a Partner with Customers

Kinaxis provides comprehensive training courses to ensure that you receive the best value and highest user adoption from your RapidResponse investment.

Training is available in instructor-led courses at your site or at the Kinaxis training facilities in Ottawa, Canada. All courses are also available for delivery through a virtual classroom. The virtual classroom is a cost-effective way to provide the best training to more members of your team. The training is delivered over the Internet and led by a Kinaxis instructor, and allows for student-instructor interaction, providing all the value of an in-person classroom training session.

For RapidResponse users who prefer self-study or for those who cannot participate in instructor-led classes, Kinaxis provides some of its courses in a pre-recorded e-Learning format that is delivered over the Internet from the Kinaxis Supply Chain Expert Community.

Our highly skilled Professional Services team leverages strong product knowledge and deep supply chain and manufacturing operations experience to help you maximize the value of your RapidResponse investment through a number of services.

Deployment Services

Focused on getting you up and running with RapidResponse quickly so you can begin realizing immediate business benefits.

Consulting Services 

A variety of services including project management, architecture, solution (functional) and integration (technical) consulting services, offered either on an individual or term basis.

Upgrade Services

Assisting you in the technical aspects of the upgrade, and in educating your internal deployment team on new functionality that may enhance your use of RapidResponse.

Post Deployment Check-Ups

Short engagements to evaluate your use of RapidResponse and provide you with an assessment of what you are doing well and where you could achieve additional benefits.

Training Services
 

A wide range of courses, offered as dedicated, onsite sessions or in an instructor-led, web-based E-Learning format. Please see our training section for all of our training options.

Other Services Options

Kinaxis partner programs with trained consultants who can contribute to your success in multiple ways.

Delivering Rapid Value
It's not only our product that's fast...

Unique Deployment Methodology
The proven, rapid deployment methodology used by Kinaxis is based on standard project management approaches and extensive know-how gained from deploying RapidResponse in global manufacturing organizations around the world.

Digestible Deployment Scope
Our approach is to look at the deployment of RapidResponse as a roadmap. RapidResponse can solve many business problems in different functional areas; we coach our customers to address these through a deployment roadmap in digestible phases. We recommend choosing the scope for a phase by what can be realistically accomplished in 3-6 months. We deliver that value and then build on that with the next phase.

Dedicated Team of Subject Matter Experts
Our Professional Services team has vast experience and knowledge implementing supply chain solutions for some of the world's largest companies. Members of our Services team have years of manufacturing operations and supply chain planning experience. We consistently receive feedback from our customers that the level of dedication and know-how of our team is something they have never experienced before.

Configured Standard Resources Aligned with a Selective Personalization Strategy
RapidResponse is extremely configurable to accommodate different needs, yet requires no custom coding. With RapidResponse, you can personalize standard product features to meet your unique requirements, while avoiding the very real costs and pains associated with building, maintaining and upgrading a customized product. Our Professional Services team is well versed in understanding your business requirements and making recommendations about how RapidResponse can best address those needs.

Strong Project Management Leadership
Our project managers maintain strong control over all aspects of the project....including, and especially, the budget.

When you do business with Kinaxis, you can be assured that all of your support needs will be met—from initial implementation through mature day-to-day use.

The Kinaxis Customer Support team understands manufacturing environments and supply chain planning systems, and is experienced in applying RapidResponse to real-world business scenarios.

Supply Chain Expert Community Logo

As a Kinaxis customer, your comprehensive and single point of entry to all support services is the Kinaxis Supply Chain Expert Community.

The RapidResponse sub-community is open to community members to learn about and discuss RapidResponse. Whether you are a casual user, super user, or a system admin, you can get access to key resources to help increase the value you derive from RapidResponse. Kinaxis consultants also "hang out" in the community to contribute their experience and expertise.