The RapidResponse® Order Fulfillment application enables:
Customer service performance monitoring
Monitor key performance indicators (such as on-time to request/commit date, past due revenue, projected late revenue) with the ability to view metrics by different hierarchy selections (such as region, customer, product) to understand performance from multiple perspectives.
Big deal / order drop-in analysis
Simulate new order drop-ins by choosing an order configuration and evaluating the availability on the date requested (including incremental availability). Understand any gating material or capacity constraints and collaborate with others to assess the trade-offs and impact to other orders by accepting the new order. Once the best possible outcome is chosen, close the loop back into transactional systems such as ERP.
Revenue at risk analysis
Gain predictive visibility into revenue that is projected to ship late and understand why. Leverage dashboard metrics to highlight what has changed since the last time orders were reviewed, and get insight into the actions that will have the most impact in improving key business metrics. Easily collaborate with others to try to resolve/mitigate the risks.
Order configuration or date change management (recommit process)
Evaluate the impact of changes, such as order pull-in requests or configuration changes. Through collaboration, trade-off analysis, and cost evaluation, choose the best option and commit the changes back into transactional systems.