So Amazon...where the heck is my Kindle?

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For those of you who aren’t gadget hounds like I am, a Kindle is an e-book reader. It’s a device that is the size of a very thin paperback

book. It has a special “e-ink” screen that is visible in daylight and, with the wireless turned off, only consumes energy for “page turns”.  You can go for weeks without recharging the device.    You can carry thousands of book in the palm of your hand.  It has wireless connectivity so that you can purchase new books anytime you want and if you spring for the 3G option, you can buy books anywhere you want too.    I read a lot of books.    I typically have a few books “in the queue” but occasionally I’ll run out of reading material and have to wait for my next trip to the city to buy more.   When I travel, I’ll bring the book I’m currently reading and one or two more just in case I run out during the trip.  I’ll often re-read books I’ve enjoyed so I tend not to sell or give away books I’ve already read. As a result, my book shelves are stuffed way beyond their capacity. So, when the Kindle came out a few years ago, I watched with interest.  There were still a few bugs to work out, so I waited.  The Kindle was also kind of expensive and...oh yeah...it wasn’t available to us cave-dwelling Canadians.  The Kindle 3 was announced in July.  It had some nice new features and a great price and was available north of the border, so I decided that I would treat myself for my birthday and ordered one on August 17th. When I placed my order, Amazon couldn’t tell me when my new Kindle would ship.  Hmmm.   Yesterday, a couple of days into September, Amazon STILL couldn't tell me when my Kindle will ship...not online anyway.  What’s going on?  Do they honestly not know when they can ship my product?  Is the date so bad that they are afraid I’ll go elsewhere?   Those among you that have been involved in supply chain, customer service or sales, know that the only thing worse than not shipping a product on the date a customer wants it is not being able to tell the customer when they can expect it.   So what is the cause of the delay?  Bad Forecast?  Supply issues?  We just don’t know and likely won’t know until Amazon tells us (if they ever do). Regardless of the cause, what is stopping Amazon with providing me with a delivery date?  We all know that there are supply chain analytics available that can be used to identify an expected ship date.  Perhaps, being new to the brand owner /  manufacturing side of things, Amazon might not yet be aware of what is possible with good supply chain software. Desperate for Amazon to tell me where the heck my Kindle is, I broke down and called customer service and finally got an answer that it should ship likely on September 10th.  Why that date wasn't or couldn't be provided online when I checked the status, I don't know. As someone who understands the complexity of the supply chain, I know that sometimes we can’t ship when a customer wants a product.  However, as a customer, I want to know when you CAN ship my product.  Amazon, you gotta give your customers any insight you can....and don't make them work for it!

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Discussions

Ty
- 9月 02, 2010 at 8:51午前
I'm also Canadian, and I ordered mine on August 1 and got it Monday (August 30, 2010). When did you order yours? If it matters, I live in Southern Ontario.

Its great, so hopefully you will consider it worth the wait.
John Westerveld
- 9月 02, 2010 at 9:02午前
Thanks Ty...I ordered mine on August 17th. It sounds like I'll be waiting for around the same length of time as you did.

I'm glad you are enjoying the Kindle. I'm really looking forward to getting mine.
Fred Gleeck
- 9月 02, 2010 at 9:05午後
AGREE!! AGREE! AGREE!! I bought mine at about the same time. THANKS for doing the heavy lifting and actually getting these folks on the phone. Just like when a flight gets delayed at the airport, TELL ME SOMETHING IF YOU KNOW SOMETHING! Clearly they know something if they quoted you a Sept. 10th date. Now . . . . can you make a call for me??? lol
Terry
- 9月 03, 2010 at 2:04午前
I ordered mine on on August 10th. They have told me they will send on or before September 8th. I just checked today and they still haven't updated the delivery date. Its extremely poor customer service. If they keep this up I will hold off and buy a competing product. Its just poor customer service and as you say poor supply chain management.
Terry
- 9月 04, 2010 at 5:16午後
I just got notification yesterday that my device is in the mail. It was sent out on 9/3/2010. It was supposed to go out on or before the 9/8/2010. Good news.
Aaron
- 9月 06, 2010 at 6:45午後
There is nothing weird about it. Us Americans found a date on the Kindle product page (mine ships on / before Sept 17). This is the only date provided and is easy to miss, as you never see this date again after you buy the Kindle.
John Westerveld
- 9月 07, 2010 at 8:40午前
Update!: My status for the Kindle order has changed to "Shipping soon". Still no date though...
DSI Canada
- 9月 07, 2010 at 8:55午前
We at DSI Canada are thinking of getting some for our people but we are kind of divided with the iPad. We've read reviews but deciding which one to get is quite an ordeal.
Andrew R
- 1月 19, 2011 at 11:14午後
Since John did not post again, my guess he is busy reading his ebooks?

As for gadgets, I'm waiting for the bleeding edge adopters to pick up the Notion Ink "Adam" and provide a review.
John Westerveld
- 1月 20, 2011 at 9:40午前
Indeed, I did get my Kindle...and I am loving it! It arrived around the end of September as I recall. My apologies for not posting an update but as you pointed out I was way to busy reading. :-)

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