About SMTC

SMTC is a global Electronics Manufacturing Services (EMS) provider having spent more than two decades working in close partnership with diverse Original Equipment Manufacturers (OEMs) in the computer, industrial, communications, consumer and medical markets. SMTC offers a full range of services - from design, to end customer order fulfillment - from PCBAs, to box build, to fully integrated products and solutions.

The Challenge and Benefit

Despite the diversity of industries served and varying types of customers, the reality of high demand volatility inside of lead times is common to each SMTC customer experience.

Uncertain economic conditions have amplified the volatility experienced, making it increasingly challenging for SMTC customers to predict and plan for future sales activity. In response, they continually adjust their requirements and consequently, SMTC must react to customers’ changing needs well inside of standard lead times.

To operate effectively amid a volatile environment and across different end markets and various products segments, SMTC applies a customer focused supply chain strategy whereby every SMTC customer’s supply chain solution is tailored to address that customer’s unique requirements. Such a strategy requires flexibility in both processes and the supporting systems.

With Kinaxis® RapidResponse®, SMTC teams achieve high levels of supply chain agility, enabling immediate response to changes in demand, supply, product and daily operations. The platform provides real-time supply chain visibility and on-line internal and external collaboration anywhere in the world. SMTC gains the insight needed to quickly and effectively respond to a wide variety of supply chain challenges.

This is the best tool I’ve ever seen out there in the industry for enabling responsiveness to our customer’s needs in an extremely timely fashion"

Scott Tracey, VP Supply Chain, SMTC
SMTC saw great results, why can't you?