More than just a service
Always here for you
Kinaxis is dedicated to providing the highest-quality customer service available. We’re here to ensure a successful implementation and provide ways to continuously leverage RapidResponse for your unique and ever-evolving supply chain planning needs. Along your transformation journey, our experts will share valuable insight and best-practice experiences to help you transform and manage your business – and realize value quickly and consistently.
Your success is our top priority. Every customer has access to our support experts as part of our standard support program. But for those who want a next-level experience, we offer Premier Support, delivering 1-on-1 guidance, expert advice, proactive health monitoring and fast response times.
As a Kinaxis customer or partner, your single point of entry to all support services is the Kinaxis Knowledge Network. Log or update cases, search our robust knowledge base, find out what’s new in RapidResponse, and ask questions in one of our discussion forums.
Unify supply chain planning to know sooner and act faster.
Discover how to skillfully align supply with demand on a weekly, daily and near real-time basis.