SMTC is a global electronics manufacturing services (EMS) provider that has spent more than two decades working in close partnership with diverse original equipment manufacturers (OEMs) in the computer, industrial, communications, consumer and medical markets. SMTC offers a full range of services – from design to end-customer order fulfillment – for everything from printed circuit board assemblies (PCBAs) to box build, to fully integrated products and solutions.
The Challenge and Benefit
Despite the diversity of industries served and varying types of customers, the reality of high-demand volatility inside lead times is common to each SMTC customer experience.
Uncertain economic conditions have amplified the volatility experienced, making it increasingly challenging for SMTC customers to predict and plan for future sales activity. In response, they continually adjust their requirements. Consequently, SMTC must react to customers’ changing needs well inside standard lead times.
To operate effectively amid a volatile environment and across different end markets and various products segments, SMTC applies a customer-focused supply chain strategy whereby each SMTC customer’s supply chain solution is tailored to address that customer’s unique requirements. Such a strategy requires flexibility in processes and the supporting systems.
With Kinaxis RapidResponse, SMTC teams achieve agile supply chains, enabling immediate response to changes in demand, supply, product and daily operations. The platform provides real-time supply chain visibility and online internal and external collaboration anywhere in the world. SMTC gains the insight needed to quickly and effectively respond to a wide variety of supply chain challenges.