User-centered design for business solutions
As part of the core product team, we work closely with developers and product management to solve complex problems through innovation and user experience design. If you join us, you’ll work directly with customers and users to understand requirements and work collaboratively with other teams to design the best possible solutions. Testing and validating design decisions take place throughout the development cycle.
Our cross-functional team is often distributed throughout the organization, leading and facilitating design on various projects. Our work includes product applications, new product experiences, artificial intelligence (AI) and machine learning (ML) capabilities, and supply chain solutions.
User experience researchers (UXRs) are liaisons between product teams and customers. We seek to deeply understand customer experiences, leading to actionable product enhancements. Our research methods are quantitative and qualitative, in-person and remote, focusing on ethnography, usability, prototypes and more. In our emerging community of design influencers, nearly 200 customers regular share their feedback.
The UX team collaborates closely with the AI/ML team to develop simple, intuitive tools that enable users to leverage powerful machine-learning algorithms to make better sense of their data. We create designs that open up the “black box” and help users understand the decisions made by the machine, so they can make the final call.
Our platform transforms the way users view their data with unique and customizable visualizations. We provide an expanding variety of visual tools to suit customer needs. Charts, geospatial maps and interactive supply chain network visualizations allow our users to connect with their data and identify key problems at a glance.
Our designers are always striving to optimize the interaction between end users and our product. We go through an iterative process where we brainstorm solutions and put them through low- to high-fidelity prototypes. We test our solutions at different stages to ensure every decision we make will be meaningful to the end user.
Creating a sophisticated platform, and using it to deploy transformative solutions, takes a lot of collaboration. UX team members are expanding their roles as facilitators, using structured sessions like design sprints to bring cross-functional teams together. From core technology to front-line applications, we share understanding, evaluate solutions and launch initiatives with an expanding workshop skill set.
Our design tools
We use powerful state-of-the art tools to do everything from find out what customers want through surveys to deliver a user experience that exceeds expectations.
Many areas of expertise
We work together to develop products that customers will love. It takes understanding what customers want first and then building and testing products to deliver an exceptional user experience.
User experience is the bread and butter of our design team. Starting with just one UX designer, we’ve grown to a substantial group with varying specialties. UX designers strive to create highly usable interactions by solving problems with design thinking. We host design sprints and other workshops to define and scope user problems and to engage with customers in co-design sessions.
Understanding our users through extensive research and testing is a top priority for our organization and our growing design team. We use a variety of research methods, including contextual inquiry, user interviews and persona development to understand users’ needs. Design prototypes gather valuable insights by continuously engaging with our end users and customers to shape how we design the product. Both in-person and remote testing are conducted for qualitative and quantitative results.
First impressions are everything. The user interface is the first introduction to an application. Visual designers play a key role in growing our UI platform and maintaining consistency by contributing to our in-house style guide and design system. They craft layouts, components and interactions with an eye for precision – no pixel out of place. They work shoulder-to-shoulder with developers to execute a polished UI. Visual designers also deliver interactive prototypes of high-fidelity designs, for both research and specification.