Support Services

Dedicated to our customers' supply chain planning success

Kinaxis is dedicated to providing the highest quality customer service available. Our experts are here to ensure the success of your RapidResponse implementation and to find ways to continuously leverage the RapidResponse platform for your unique and ever-evolving supply chain planning challenges.

For whichever supply chain solution you are choosing to implement with RapidResponse, Kinaxis has done it all. We’ve been helping industry leaders solve their business challenges for over 30 years.

Our mission
  • Develop trusted relationships with the companies we partner with
  • Share valuable insight and best practice experiences in delivering solutions that transform the way our customers manage their businesses
  • Produce business value quickly and consistently
Support Video

When you do business with Kinaxis, you can be assured that all of your support needs will be met – from initial implementation through mature day-to-day use.

Kinaxis Knowledge Network

As a Kinaxis customer, your single point of entry to all support services is the Kinaxis Knowledge Network.

The Knowledge Network is a great place to learn about and discuss RapidResponse. Whether you’re a casual user, a super user or a system admin, you can get access to key resources to help increase the value you derive from RapidResponse. Kinaxis consultants also "hang out" on the network to contribute their experience and expertise.

Key sections of the Knowledge Network include (Knowledge Network registration required):

Accessible Customer Service

Do you have accessibility requirements for support? Find out more about our accessible customer service plan.

Contact customer support

US & Canada: +1 866-463-7877
Japan: +81-3-4510-2538
International: +1 613-592-3574