Support Services

The Support You Need, When You Need It

The Kinaxis Knowledge Network

As a Kinaxis customer or partner, your single point of entry to all support services is the Kinaxis Knowledge Network. Log or update cases, search our robust knowledge base, find out what's new in RapidResponse, and ask questions in one of our discussion forums.

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No matter how big or small the issue, we are here for you


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US & Canada
+1 866-463-7877
+81 3 4510 2538
+1 613-592-3574

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On Demand Users

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Here's everything you need to know to get started with Kinaxis RapidResponse.

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Our Mission

Kinaxis is dedicated to providing the highest quality customer service available. Our experts are here to ensure the success of your RapidResponse implementation and to find ways to continuously leverage the RapidResponse platform for your unique and ever-evolving supply chain planning challenges.

We are continuously committed to developing trusted relationships with the companies we partner with, sharing valuable insight and best practice experiences in delivering solutions that transform the way our customers manage their businesses, and producing business value quickly and consistently.

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