News Release

Ed Shepherdson Joins Kinaxis as Senior Vice President of Its Newly Created Customer Success Operations Group

addtoany linkedin

Kinaxis® (TSX:KXS), provider of RapidResponse®, delivering cloud-based SCM and S&OP applications, recently named Ed Shepherdson to the newly-created position of senior vice president, customer success operations. This senior position will lead the company’s current customer support team and the customer data center operations team, as well as drive new initiatives across the broader client services organization.

Ed comes to Kinaxis with significant executive experience in the software industry, including most recently as senior vice president of customer success and business optimization at Coveo Solutions, a software-as-a-service (SaaS) company. He also spent 18 years at Cognos, now an IBM company, in various roles, including vice president of global customer support for six years. 

“I am extremely pleased to have Ed join our executive management team,” said Douglas Colbeth, CEO of Kinaxis. “Kinaxis prides itself on its customer-intimate business model. As our company continues to grow, we want to ensure our ability to support our large enterprise customers with the same level of dedication and collaboration.  Combining some of our critical customer-facing functions under the umbrella of one group with the common mandate of driving customer success will help us achieve that goal.”

“Having a passion for running organizations focused on putting the customer first, I saw Kinaxis as a great fit for me personally and professionally given its reputation in the market,” said Ed Shepherdson. “I am excited to join the company and lead a team that has proven itself to consistently deliver value to its customers.  My goal is to build upon the culture of customer advocacy and help companies capture the full potential of the industry-leading technology of the Kinaxis product, RapidResponse.”

For more Kinaxis news, follow us on LinkedIn, Twitter or Facebook.


Contact Us

We love working with journalists to share compelling, unique stories. If you’re a journalist and would like to talk, please get in touch with the appropriate team member.

Media Relations
Jaime Cook | Kinaxis
Tel: +1 289-552-4640

Investor Relations
Rick Wadsworth | Kinaxis
Tel: +1 613-907-7613

Investor relations

Access current Kinaxis (TSX:KXS) financials, news, events, stock info and governance.

Learn more

Our latest

Stay up to date with the latest supply chain resources from Kinaxis. View our events and, if you find yourself in the area, drop by to see us! Explore now.

Events Blog

Explore our resources

About us

Kinaxis knows how important it is to have experts in supply chain management. Learn more about us and our leadership team. 

About us Executive leadership