SERVICES
Knowledge Network
Discover information, acquire knowledge, establish connections, and access support.
A community designed for Kinaxis customers and partners
The Knowledge Network (KN) offers valuable resources such as documentation, videos, and best practices to help users enhance their skills and knowledge. KN also enables collaboration through discussion groups and provides robust customer support, including case management and Maestro updates. It's a central hub for learning, interaction, and support, ensuring users get the most out of their Kinaxis experience.
- Stay informed with the latest Maestro releases.
- Manage company support cases, and easily create new cases if needed, ensuring users have the support necessary to resolve issues quickly.
- Participation in niche discussion groups allows users to ask questions and share answers, especially on advanced Maestro topics.
- Access support from other Maestro users and Kinaxis experts.
- Following topics, articles, and other users provides notifications about updates and activities.
- Users benefit from a robust library of documentation and videos, enabling independent acquisition of Maestro skills.
- Staying updated with best practices ensures users maximize their implementation's effectiveness.
- KN provides a highly relevant knowledge experience, featuring content curated by experts using artificial intelligence (AI) and machine learning (ML). This ensures faster access to valuable information.
A culture of knowledge sharing
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Product Hub
- View webinars to learn where development resources are being focused, discover the new capabilities that are currently available, and get a preview of upcoming features and enhancements in Maestro.
- Deep dive into product areas to understand how to best leverage Maestro for your needs.
Events & activities
- Kinaxis Experience Group (KEG) provides opportunities to collaborate, share, and connect with like-minded users. KEG is a client-driven forum bringing together Maestro users to share knowledge, leverage peer-to-peer insights, and brainstorm real-world use cases together.
- Access archived videos from Kinexions, Kinaxis’ annual event, showcasing insights and creative exchanges within the supply chain community.
Best practices documentation
Access best practices compiled by the Center of Excellence to enhance your implementation and knowledge.
Certification
Information about the certification program and access to study materials.
Product enhancement ideas portal
Customers and partners play a key role in shaping the future of Maestro by submitting their ideas and voting for others. In our community, find information on how to submit ideas and understand the promotion process.