Today’s supply chains are more complex than ever before. Businesses are facing greater volatility, more uncertainty and unprecedented and unexpected risks. The time it takes to make critical decisions is lengthening, dramatically cutting into companies’ bottom lines. Why? In large part due to the negative impacts of poor collaboration. So what’s causing this lack of communication across companies? The answer is threefold.
- Data extraction and analysis is happening in siloes. Each department is taking a vertical approach to reporting, where the focus is on individual functional metrics, instead of the health of the entirety of the supply chain network.
- Processes and functions have conflicting goals. Managers across the organization are responsible for one specific department, one set of priorities. Oftentimes they’re unaware of what other departments are doing. There’s an absence of communication between departments and business units.
- Globally distributed teams. There’s nothing wrong with having teams spread out over vast geographies, but there needs to be effective and continual communication. Without it, decisions are made with little understanding of cross-functional impact, causing minor speed bumps to become road closures.
Essentially, there’s a fundamental disconnect between the data, the processes and the people overseeing the supply chain, which is impacting the ability to collaborate. It’s time to break down these communication siloes and work together harmoniously. As outlined in our recent eBook 3 Ways to Improve Supply Chain Collaboration, this enhanced collaboration begins with connecting data. By dealing with multiple enterprise resource planning systems, modules, Excel spreadsheets and data warehouses around the globe organizations have data in more place than ever before, making end-to-end supply chain visibility impossible.
The secret to solving this challenge requires businesses to do away with all those spreadsheets and creating a more robust supply chain. Connecting processes means eliminating the firefighting and avoiding exception conditions. Standardizing routine processes can help organizations realize more effective communication, collaboration and growth. But true collaboration also requires context. That means developing more agile processes and a better picture of the end-to-end supply chain to support decision-making aimed at achieving corporate goals.
The best solutions to supply chain challenges aren’t created in isolation. Successfully streamlining any supply chain requires cooperation and collaboration among all partners, whether they’re located in the building, across the country or around the world. The speed at which organizations can connect internally with other business units and externally with select manufactures, suppliers and customers is critical to supply chain success. Sustainable collaboration isn’t an overnight accomplishment and it’s not a one-and-done project. It’s an ongoing commitment to working together toward supply chain excellence.
As has been noted by Professor Alan Waller, “we have been taught to compete and not cooperate.” Competition therefore rules over cooperation, and rules and procedures have majored over relationships. Yet the future is not of competing companies but of competing supply chains.
Paradoxically however, whilst many supply chain people will readily accept that managing a dependent process, independently, is simply the wrong thing to do; they seem to miss out that effective collaboration is always ultimately about relationships and that any supply chain relationship, is only ever going to be as good, as the trust that exists between people.
The lack of trust especially in western business cultures is well documented, for example:
"Trust is not something soft and fluffy. The absence of trust has a direct impact on the bottom line. It affects financials and the business performance. You ignore it at your peril"
“Trust is not just a soft “nice to have” quality, it is quantifiable, hard, real and measurably affects both speed and cost.”
“Trust changes the paradigm. It's definitely a different type of relationship with your customer. It's based on mutual trust and it's got to be there to succeed”.
“On paper, the process seems simple to implement, but in the real world of personalities and professional relationships, there are many obstacles to climb. Trust, is very important for success”.
"You can define any relationship by the degree of trust. No trust then no relationship. This applies both in business and also in personal life”.
“The biggest thing my boss could do for me is to trust me”
"In the long history of humankind (and animal kind, too) those who learned to collaborate and improvise most effectively have prevailed.”
"Collaboration will be the critical business competency of the internet age. It won't be the ability to fiercely compete, but the ability to lovingly cooperate that will determine success.”
“Business is increasingly interdependent, where action takes place between and not within”
“Running a business is not always a matter of logic and mathematics. It is just as much a question of understanding the psychological impact”
"Any intervention in a system which does not change the thinking will produce no change. It is only when people’s view of how to do work changes that their behavior changes”.
“Whilst the Supply Chain is driven by flows of materials, information and money, it also needs people working together in flow – that special state when people are connected and think together; when we have a positive relationship with no separation; when we have connected hearts and minds and we trust each other. Only then, can we realize supply chain success.”
Full reference attributing is in our published books:
• The Relationship Driven Supply Chain-Creating a Culture of Collaboration through the Chain (2006)
• Excellence in Supplier Management (2009)
• A Quick Guide to Supplier Relationship Management(2012)
Thanks for the feedback and the references below. I completely agree with you that “people working together in flow” is the key to a sensing, intelligent and social supply chain. And that is all built on a foundation of trust. I remember my days as a planner and we would build in buffer stock to our supply. In hindsight buffer stock was just another way to say “I don’t trust that you’ll give me your true demand so I’ll build some extra.” I won’t date myself but that was some time ago. Much has changed but one thing that is similar to those days is that supply chains were divided by function and those silos had little visibility to other nodes in the network. By the time we received a demand signal things had changed enough to make that demand out of date. Of course the next time we received a demand plan we didn’t trust it. The systems we used did not foster trust but rather they made it difficult to communicate in time to pass the right information at the right time. That lag time actually inhibited the building of trust between functional groups. As you mention as in any relationship when we start meaningful conversations trust gets stronger. I believe that technology can foster those conversations, build trust and doesn’t have to be a barrier to effective communication. Thanks again for the comments.
Also well noted Simon = failure because of "lack of trust" = my point, again, exactly.
There can be no effective collaboration without trust = 'tis not al that difficult surely, ( but seems it is for some)
Trust first, ICT second!
So surely forecast accuracy is effectively a myth; therefore no blame, and, no breakdown of trust between proper trusting partners?
We can only better work together make improvements (e.g. towards forecast accuracy, lead time improvement/understanding, optimum service levels and stock holding etc) by CHOOSING, to work together better from having, effective collaboration and trust and with ICT as an important aid.
Until then, forecast accuracy is a lonesome journey to an end, one where it seems, there is the associated acceptance of "it was their fault" = blame and inefficiency that "others" have created. This is silly but seems to be the chosen perhaps covertly, reality?
However, if we work together effectively and collaboratively, then we are on a jointly shared journey that includes understanding and agreement (e.g. we can use forecast accuracy measuring and the resultant shared learning/changing).
Crucially, we have also, then stopped, managing dependant processes, independently. It has to be the right thing to do.
It is not a difficult concept to accept, but the practice most clearly is impossible for many to even accept.
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