On-Demand Webcast – Supply Chain Transformation: Avaya’s Journey

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Did you miss our recent live webcast on Avaya’s supply chain transformation? No problem. The complete webcast is now available on-demand. In this webcast, Bryan Ball, Aberdeen Group, and Benji Green, Avaya, discuss the circumstances and challenges Avaya faced on their four-year journey, the catalysts for transformational change, and the dramatic results they were able to achieve. For Avaya, the journey began with the realization they were spending too much time on low-value, reactionary activities, like translating and moving data. Their goal was to flip that reality, so more time was spent on high-value, proactive activities that would have a real impact on the business. With an outlined five-phase approach, Green discusses how Avaya was able to shift focus within the company, combining people, process and technology to achieve far-reaching success. That success included exceeding customer and employee expectations on multiple levels. More specifically, Avaya saw their on-time ship rate jump from 86% to 94%, their past due revenue decrease from $42M to $10M and their employee engagement scores increase by 57%. Along the way they addressed many common challenges like disparate processes, multiple ERP systems and lack of supply chain visibility. Through the use of technology as an enabler, Avaya was able to transform their supply chain into one centered on continuous improvement and innovation.


Bryan Ball VP and Group Director, Supply Chain and Operations Aberdeen Group

Bryan Ball is responsible for developing Aberdeen's research coverage within the Supply Chain and Supplier Management research practice. With over 30 years of supply chain, operations and materials management experience acquired across multiple product lines and serving several markets, including retail, wholesale, commercial, OEM and private brand customers, Bryan brings a high level of knowledge and insight on the challenges and opportunities facing supply chain practitioners worldwide. He holds Bachelor’s and Master’s degrees in Industrial Engineering from Auburn University, and is an APICS Certified Fellow in Production and Inventory Management (CFPIM).

Benji Green Director, Global Operations, Sales, Supply and Inventory Planning Avaya

Benji Green has 14 years of supply chain and operations experience in high tech, multi-national companies. He earned his Bachelor’s Degree from the University of North Carolina and Master’s in Industrial Engineering from Georgia Tech. He has since worked for Accenture, IBM, Lenovo, and Avaya. CSCP certified in 2010, Benji has broad experience in demand, supply, inventory, and financial risk planning. He has implemented two demand planning IT platforms and designed the reorganization of planning teams through a divestiture from IBM, a merger with Nortel, and multiple outsourcing initiatives. He lives in Raleigh, NC with his wife and two children.

Looking for even more information on supply chain transformation? Check out the new Aberdeen Group case study on Avaya’s transformation here.

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