Kinaxis response to COVID-19 outbreak

Like many around the world, Kinaxis is monitoring and vigilantly responding to the COVID-19 (coronavirus) situation around the clock. We appreciate the healthcare workers, local communities, and governments around the world who are on the front line working to contain this coronavirus.

Our first priority is the health and well-being of our employees, customers, partners, and communities and we believe it is vital to do our part as a company to keep people safe.

We are taking our own steps to ensure the health and safety of Kinaxis employees including a global mandate for our employees to work from home, and we are closely following travel restrictions and guidance from governments around the world so that our people stay safe.

We also want to assure our customers and partners that we will continue to deliver the service and support you have come to expect from Kinaxis. As a solution designed to help our customers manage during times of significant disruption (e.g., weather, political, economic and health), the Kinaxis RapidResponse® platform is and will remain secure, operational and capable of supporting you, your people and your business. We have multiple protocols and risk management policies in place to ensure we continue to meet your needs. As a global, distributed team, it is in our DNA to work with and support our customers remotely and we continue to be here for you.

Additionally, to aid in our customer response, Kinaxis is offering unlimited report access users for RapidResponse® at no charge to ensure our customers can maximize agility in communication throughout their supply chain community. This is effective immediately through to the end of June 2020. 

Finally, while we have suspended many services at our locations due to our office closures, Kinaxis will support vendors in our communities by continuing to pay for regular services (even if suspended) to help do our part in ensuring enterprises can stay afloat during this time. We’re also working with food-related vendors like our fresh fruit provider and vending machine vendor to see if we can donate these goods to local food banks.

If you have any questions, please reach out to our team or view our resources below.




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