Kinaxis® (TSX:KXS), provider of RapidResponse®, delivering cloud-based SCM and S&OP applications, today announced that Sarah Sedgman has been appointed to the newly created role of Chief Customer Officer. Sarah’s organization is responsible for defining the strategies and programs that ensure continuous customer value across Kinaxis’ employees and partners to drive high adoption and positive customer outcomes.
“Since joining the Kinaxis team two years ago, Sarah has proven to be a strong leader that can effectively deliver on the ambitious goals we set as a company,” said John Sicard, Chief Executive Officer at Kinaxis. “Delivering continuous customer value is the key ingredient to building loyal, satisfied customers with high retention. Kinaxis has committed to being a customer-centric company that understands the customer perspective and delivers a high quality, high touch customer experience as our customer’s progress through their business transformation journey.”
“I’m excited about taking on the responsibility of delivering exceptional customer experiences that will build lifelong, loyal customer relationships,” said Sarah Sedgman, Chief Customer Officer at Kinaxis. “As we continue to deliver on our vision to revolutionize planning, it is our responsibility to provide our customers with a robust product strategy, a deliberate customer experience and access to knowledge through the entire customer value chain. This initiative will build on the successes we have had with our Knowledge Services division to foster continuous customer learning and high-value adoption programs and complements our vision to provide customers with the highest quality experiences.”
Sarah Sedgman joined Kinaxis in June 2015 as Chief Knowledge Officer responsible for leading the organization through the successful development and implementation of its Knowledge Services division. In her newly expanded role as Chief Customer Officer, Sarah will be accountable for driving the customer perspective through product innovation, customer experience, customer support, and knowledge services.