Manage complex return order flows
Reverse logistics holds incredible, untapped potential for driving customer loyalty, competitive advantage, and business growth. The Kinaxis platform provides global, multi-modal, and omnichannel returns management across all B2B, B2C, and D2C parties. The system is automated to streamline returns and advanced replacement order flows, optimize transportation and route selection with smart rating and labeling, send timely updates across the supply chain, and conduct cost analyses for all services. The holistic platform enables real-time visibility and unique, in-app control for outsourced depot activities, including inspection, repair, and disposal.