Returns Management

Approach reverse flows with the same technical proficiency, speed, and accuracy as outbound flows to maintain a high level of excellence throughout the customer journey.

Reverse Logistics

Manage complex return order flows

Reverse logistics holds incredible, untapped potential for driving customer loyalty, competitive advantage, and business growth. The Kinaxis platform provides global, multi-modal, and omnichannel returns management across all B2B, B2C, and D2C parties. The system is automated to streamline returns and advanced replacement order flows, optimize transportation and route selection with smart rating and labeling, send timely updates across the supply chain, and conduct cost analyses for all services. The holistic platform enables real-time visibility and unique, in-app control for outsourced depot activities, including inspection, repair, and disposal.

01

Lower operational costs

Automation for returns, return and ship, and advanced replacement order flows, as well as automated costing analysis, including all services in the order flow.

02

Reduce transportation costs

Optimized transportation and shipping options based on product, origin, destination, and customer requirements.

03

Improve network collaboration & asset utilization

Real-time visibility and control over inventory and outsourced depot activities, including inspection, repair, and disposal.

04

Superior customer service & satisfaction

Streamlined and automated to provide the optimal reverse logistics process that consistently meets your customers' needs

Innovative brands trust Kinaxis.

Companies across industries and of all sizes and maturity levels trust us to help them take control of their integrated business planning and digital supply chain. From moving off Excel to complete digital transformations, read our customer success stories to see how Kinaxis customers use our concurrent planning technique to get real results.

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Why Kinaxis for Returns Management?

The system is automated to streamline returns and advanced replacement order flows, optimize transportation and route selection with smart rating and labeling, send timely updates across the supply chain, and conduct cost analyses for all services. The holistic platform enables real-time visibility and unique, in-app control for outsourced depot activities, including inspection, repair, and disposal.

Visibility into the full returns process

Gain critical visibility into the full returns process across your network of outsourced parties, including returns processing (sorting) centers, liquidation services, carriers, and warehouses

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Demand Planning Screenshot

Enable quick resolutions

Automated returns processes track dependencies between each transaction and event; timely alerts and in-app coordination between multiple parties enable quick resolutions

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Supply Planning Screenshot

Boost operational processing speeds

Robust API integrations with systems like ERP and WMS boost operational processing speeds and converge all flows onto a single platform, enabling greater optimization via order splitting and consolidation.

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Inventory Management

Why wait? Transform your supply chain in 12 weeks or less.

Go beyond pilots and proofs of concept. Achieve supply chain agility and transparency with the fastest in-production, end-to-end go live on the market. It's time to invest in a solution that ends Excel silos, suits your budget and timeline, and has the option to expand capabilities as your supply chain evolves.

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Learn more about Kinaxis Global Returns Management

Kinaxis gives you the agility to make fast, confident supply chain decisions. Plan for any future. Monitor risks and opportunities. Respond at the pace of change.

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