Support Services

The support you need, when you need it

Premier Support

Your success is our top priority. Every customer has access to our support experts as part of our standard support program. But for those who want a next-level experience, we offer Premier Support, delivering 1-on-1 guidance, expert advice, proactive health monitoring and fast response times.

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Trusted by customers

Whether you’re looking to make the move off Excel, or exploring how to digitally transform your supply chain, we can help. We’re trusted by companies across industries and of all sizes and maturity levels.

Ipsen
Katerra
Jabil
Raytheon
Johnson Electric
Lockhead Martin
Nissan
Pulmuone
Coty
Moog

Knowledge Network

As a Kinaxis customer or partner, your single point of entry to all support services is the Kinaxis Knowledge Network. Log or update cases, search our robust knowledge base, find out what’s new in RapidResponse, and ask questions in one of our discussion forums.

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Outrunning issues. Reducing risk.
Kinaxis’s strong support services and commitment has helped us accelerate our deployment of RapidResponse. We’ve been able to stay ahead of potential issues and reduce performance risks as our implementation and usage continue to grow.”
Antoine Petit, Global Supply Chain Planning Systems
Schneider Electric

Supply planning

Unify supply chain planning to know sooner and act faster.

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RapidResponse solutions

Discover how to skillfully align supply with demand on a weekly, daily and near real-time basis.

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