I have been in supply chain management longer than I care to remember, but there are others who have been in the field even longer, and their experience and wisdom is often on display. I follow the writings and opinions of George Palmatier because he is one of those that gives regular insightful comment. George has a thought-of-the-day email blast that I nearly always think about first thing in the morning, if I am not on the road and have time to digest. Last week one came through, and it was a beauty. George’s statement that
I find many companies do planning, but then fail to monitor, manage and control the business once the planning is “done”.
I couldn’t agree more with George, to the extent that we have been using the terminology Plan-Monitor-Respond for over 2 years now. These are 3 different competencies, and all too often we focus only on the Plan portion in Operations. Actually this is true in general business too, but let’s keep it to Operations for now. There are reams written on how to create the perfect plan with many Masters and Phds awarded for research on generating an optimized plan, but very little is written about what happens once the plan is created, optimized or not. This is all good stuff and I was one of those graduate students pursuing the perfect plan many years ago. Much of this research and attempts to realize the result in the field have led to enormous strides in our understanding of Supply Chain. But I have moved on. George makes the statement that companies need to
“control the business as it responds to change – changes in market, customers, external influencers, and the competition, etc.”
This is a great statement, but it doesn’t go far enough, and here is why. George’s statement is based upon the assumption that the plan was correct, or, even worse, optimal, in the first place. It wasn’t. It was, and it should be, the best we could come up with at the time based upon what we knew about the market, but we had to make many assumptions about pricing, demand, supply, capacity and a whole host of other factors including exchange rates, fuel prices, etc. And guess what, a whole lot of those assumptions did not pan out. The point I am trying to make is that it isn’t changes in market, customers, external influencers, and the competition, etc. that is causing us to respond. What is causing the mismatch between what we thought would happen – the plan – and reality is that the plan was wrong in the first place. Nothing exemplifies this better than the fact that a recent study by Terra Technology shows that a forecast is typically no more than 52% accurate. 52%! And that represents a 6% improvement over an 8 year period. The average forecast accuracy for new products is 35%. One of the primary uses of the demand plan is to drive the supply plan. Well, if the demand plan is typically only 52% accurate, how accurate will be the supply plan? Can the supply plan ever be optimal given the forecast error? Of course the forecast error is not the only factor that will impact the quality of the supply plan since many assumptions have to be made about capacity and supply availability. Terra Technology and other vendors focused on demand have helped companies make tremendous strides in improving forecast accuracy, but the result is that the forecast error is still around 30%. This is a big improvement from 48%, but it is still 30%. Of course this does not mean that planning is not important. Planning is very important, but planning, monitoring and responding must be equal and integrated competencies. In fact, responding to the mismatches between the plan and reality requires the creation of a new plan, but this needs to be done very quickly. So the key capability that is missing is monitoring – knowing that something is different and, more importantly, what impact this change has up and down the supply chain. But there is one more piece missing, namely know who is impacted – name, rank, and serial number – because only then can anyone take action to address the mismatch. But this brings up another issue with the current centralized planning systems, namely that planning is a team sport requiring collaboration, consensus, and compromise across several functions, often with competing objectives and performance measures. Reaching consensus can only be achieved through compromise based upon the evaluation and comparison of several scenarios simultaneously. In order to evaluate several scenarios you need a tool that will return results in seconds or minutes, not in 8 hours. Dick Ling and Andy Coldrick, while at StrataBridge, wrote a white paper titled “The Evolution of S&OP” in which they promoted the idea that the “One Number Plan” concept is flawed because of the inherent uncertainty in the plan. Instead a range of scenarios should be explored to test several assumptions in an integrated manner. In other words, scenario planning or what-if analysis should be performed from the very start because we do not have a crystal ball, that our plans are based upon many assumptions, some of which will be wrong. The title of the graph captures the concept very well:
Recognizing inherent uncertainty and reflecting this in your decision making process.
In closing, it isn’t that planning is a waste of time, but rather that planning alone is not enough. To steal a term from Optimization Theory, planning is necessary, but not sufficient. You must be able to Plan-Monitor-Respond. These must be equal and integrated capabilities.